You can use your Mobile Security Key to generate a security code to log on to online banking with. The application will display your updated information after the change(s) has taken effect. Can someone else log on to my HSBC HK Mobile Banking app if their fingerprint is stored on my device? If you can, enable data encryption on your device. Your registration currently has one of the following status: Logging on to your online banking or mobile banking, Selecting 'My banking' in online banking or scrolling down in 'Home' in mobile banking, No HKD sole-name savings or current bank account. If you closed the window before you received your account number, you'll need to start a new application. You can withdraw money from your account in 2 working days (Monday to Friday, except Saturday, Sunday and Public Holiday). What should I do? Next, go to Settings 'Profile', choose 'Security', then 'Mobile Security Key'. If I register with a different phone number than the one on bank record, will my contact number be updated in the bank record? If you don't have your old device but you've set up dual password logon mode, you can go to 'Settings' 'Profile', choose 'Security' and activate your Mobile Security Key after you've logged on. If you don’t update your contact details, we won’t be able to send you a one-time passcode and you might not be … For more information about the Cash Payout Scheme, please visit our website  and the government's Cash Payout Scheme website at www.cashpayout.gov.hk. You can open a HSBC Premier or HSBC One account. Stocks are shown with 15 minutes delay; Unit Trust will have intra-day update price from fund house; ELI and Bonds will show the T-1 closing price. What does the amount shown under the "Payment amount" field mean? Type in your Mobile Security Key password and select 'Generate code'. Once you've got it, you can log on to the HSBC HK Mobile Banking app, go to 'Settings' and choose 'Mobile Security Key' to activate it. Please update your contact details through online banking on your browser by logging on and selecting My banking > Personal details > Phone numbers/email address or Address details. For your privacy and security, we've masked your phone number. Go to 'Profile' and choose 'Security'. What should I do if my registration status is shown as anything other than 'Processing? As of March 2019, Stock Alerts are sent only by text messages. You can only register with an international phone number if we have it in our bank record. For investment account opening, please bring along your address proof issued within past 3 months. Where can I find the registration page on Online Banking? What is the full list of order status shown within the HSBC HK Mobile Banking app? You will be sent a notification by Hsbc Bank either through SMS on your new mobile number or email about changing your registered Mobile Number in your account within a few hours. Can I change my Mobile Security Key password in the future? You can switch your Mobile Security Key from an old device to a new one if it hasn't been deactivated on your old device yet. HSBC HK Mobile Banking app. Box 22 Buffalo, NY 14240. Get information on important telephone numbers for our products and services. Does it mean my account opening was not successful? It's available in online and mobile banking. Your ATM card and PIN will be mailed to your residential address as well. We highly recommend that you activate your Mobile Security Key on the device you use regularly. Download the HSBC HK Mobile Banking app on your new device. If you’re an existing customer, please log on to the app and find the application under ‘Products and services’ on your home screen. Yes, if you meet ALL the following criteria: I used to have accounts or cards with HSBC but I have closed them all. We strive at all times to ensure that your personal data is protected against unauthorised or accidental access, processing or erasure. The Cash Payout Scheme is proposed by the Hong Kong government to provide financial assistance to Hong Kong residents in the face of the current COVID-19 pandemic. Visit our FAQs! Why should I choose to have a security device? Pending transactions, although will be deducted from your available credit limit, won't affect your account balance, and don't need to be settled until they have been posted. Alternatively, you can use biometric authentication to do this if you've enabled it. When you're making a transfer, simply select 'How often' and then choose a transfer frequency. How do I open an integrated account through the HSBC HK Mobile Banking app? Particularly your mobile phone number and email address; Take a note of our lost and stolen number in case of an emergency (+44 1442 422929). Premier line 1-866-611 HSBC (4722) World Elite line 1-888-560 HSBC (4722) All other cards line 1-866-688 HSBC (4722) Card Activation Anywhere within Canada/USA: 1-866-573 HSBC (4722) HSBC Mastercard Payment Address Select 'Chat with us'. Your selfie and HKID card copy will be transferred to TransUnion Limited where it will be held for 7 days and then deleted. Face ID is available on supported iOS and iPadOS devices. HSBC HK of 1 Queens Road, Central, Hong Kong is incorporated in Hong Kong with limited liability and is a licensed bank regulated by the Hong Kong Monetary Authority. Can I set up Hong Kong dollar (HKD) standing instructions? I'm visually impaired and I use a Security Device. It will not be stored in the the HSBC HK Mobile Banking app or in HSBC records. A pending transaction will become a posted transaction, complete with the posting date and final transaction amount, after we've received the settlement request from the merchant. Select the card you want to unblock and choose 'Manage cards'. London Investor Relations team. Find answers to your questions or search our most popular help topics with our Help & Support centre on HSBC UK. The amount shown is the maximum daily limit for that specific merchant category you can pay. How will I know if my account opening was successful? What’s the eligibility criteria for an existing customer to open an integrated account through the HSBC HK Mobile Banking app? What should I do if my push notification-enabled device is lost or stolen? Via HSBC Online Banking by selecting “Activate debit card” under debit card services on the "My Banking" tab. this allows the app to access your contacts so that you can make a payment to people in your address book using their phone number. What happens if I change my Fingerprint ID settings? I don't have a Hong Kong phone number or I want to register with an overseas number. Although you won't need your username and memorable answer to log on to mobile banking with a Mobile Security Key, you'll still need these credentials to log on to online banking. For FPS payments, only the last name and initials of the payer and the first 6 digits of your account number will be shown. Find the phone number you need to get in touch with us, wherever you may be in the world. Yes, your Mobile Security Key password is always available, and you can switch between using Touch ID and your Mobile Security Key password. Changes may take up to 2 business days to take effect. All transactions which usually require authorisation can be authorised easily and conveniently with Fingerprint ID. Telephone Banking is a great way to complete your daily banking transactions, anytime 24/7. The maximum date range you can view is 30 calendar days. What should I do if my Face ID-enabled device is lost or stolen? The bill payee account number may be different for each merchant. Hong Kong. The amount shown there is the daily maximum you can pay for that specific merchant category. What transactions can still be made after my credit card is blocked? Submit the duly filled up KYC Details Change form with your Proof of Address (if asked for) to the Bank Executive. If I don't enable Face ID on my new iPhone X series model, can I still use the app? Unfortunately, only selected branches are available right now. If you have been financially impacted by the coronavirus, please visit our coronavirus guidance page for information on how we may be able to help.. Brexit transition period - HSBC Expat will continue to service your banking needs during this period.Although there remains uncertainty, we believe HSBC Expat is well placed to continue to provide you with expat banking services. Premier line 1-866-611 HSBC (4722) World Elite line 1-888-560 HSBC (4722) All other cards line 1-866-688 HSBC (4722) Card Activation Anywhere within Canada/USA: 1-866-573 HSBC (4722) HSBC Mastercard Payment Address P.O. I accidentally closed the window in the middle of the account opening process. If you’d like to change your correspondence address after this, you can do so through online banking by going to My banking > Address details > Update your residential, work and other correspondence address. If you have been financially impacted by the coronavirus, please visit our coronavirus guidance page for information on how we may be able to help.. Brexit transition period - HSBC Expat will continue to service your banking needs during this period.Although there remains uncertainty, we believe HSBC Expat is well placed to continue to provide you with expat banking services. P.O. after the account has been activated (4 business days after application submission). You can handle almost all your banking from the safety and comfort of your home. Please note that changes to personal details usually take effect on the same day if the changes are made within the service window (Mon-Fri 09:00-19:55, Sat 09:00-17:25) and on the following business day if made outside of the service window. Why? Wipe the data on your old devices before donating, reselling or recycling them. Yes, your Mobile Security Key password is always available, and you can switch between using Face ID and your Mobile Security Key password. Make sure you understand the permissions you're allowing the app before installing it. It's an easy alternative to entering your Mobile Security Key password. You may have already added this payee. Don't install apps or keyboards from sources you can't trust on your device. Why can I still see the 'Register now' button on my status page? No, your Mobile Security Key can only be registered to one device at a time for security reasons. Put an automatic lock on your phone so it requires a password/passcode to prevent unauthorised access to your device. Fully Cancelled: request of order cancellation is accepted by broker (without partial executions). If you need to amend or cancel your registration, please call the government hotline 182020. The foreign exchange rate used is both the real-time Buy/Sell rate. The charts within the HSBC HK mobile banking app do not support trend lines and technical indicators. Please select stocks to see your existing stock holdings and then click on the stock you would like to sell. We recommend checking your emails or online banking regularly to review your latest eStatements and eAdvice, so you'll know if you need to do anything about them. If you're registered for online banking with us in another country/region, you can log on to your HSBC Mobile Banking app and check if mobile banking is available for that country/region using the country/region selector. Once the update(s) takes effect, you’ll see the change(s) reflected in the application. But if you're unsure, you can still use your Security Device which is designed for visually impaired customers. Logging on to your Mobile Banking, scrolling down in 'Home' and choosing 'Cash Payout Scheme'. Mobile No. You can learn more about FPS here. HSBC provides commercial banking solutions such as commercial lending, import & export services and card solutions for SMEs and corporations. Please visit one of our branches to open your investment account. Anyone with an active HSBC Expat account can register for online banking. Yes, you’ll receive your ATM card 4-6 working days after you submit your application. HSBC's Phone Banking numbers are accessible 24 hours a day, 7 days a week*. In Australia +61 2 9005 8410 . Once you've selected your Username, it can only be ... names, phone numbers or other familiar words. What are those small amount transactions (e.g. Log on, go to 'Pay and transfer' and choose 'Transfer'. Attention: Mail stop NOE 1290 1 Corporate Drive, Suite 360 Lake Zurich, IL 60047-8945 Cou ntry co d eA ra co & T l pho numb s E-mail Address (complete in capital letters) 3. You can buy stocks by accessing the Investment tab at the bottom of the account summary screen after log on. You can still switch the Mobile Security Key to your iPhone X series model and use the app. But if you don't have your old device or you haven't set up dual password logon mode, please call us so we can issue you a new Security Device. For all specific business enquiries, please contact the relevant business or regional office directly. You can register for the Cash Payout Scheme with us through: Can I submit more than one online registration? What's Touch ID and how do I enable it in the HSBC HK Mobile Banking app? What should I do? How can I disable Fingerprint Touch ID in the HSBC HK Mobile Banking app? In this case, please select 'Use bank record' during registration. Upon verification of your eligibility, payment will be made to your specified bank account on or after 08 July 2020. Codeforbanks.com does not undertake any liability with respect to the correctness of the content, information and calculations. We recommend that you submit only once via HSBC or any other banks that offer online registration. If you need to amend or cancel your registration, please call the government hotline 182020. Face ID lets you log on and authorise transactions in the HSBC HK Mobile Banking app in a simple, secure and quick way using the facial map stored on your iOS or iPadOS device. You can also enjoy more security as the Mobile Security Key can only be used on your chosen device. If you want to save the account in your 'My payees' list, simply go to the 'Account number' field and tick the 'Add to My payees' box before you proceed with the transfer. Existing Direct Debit (e.g. For inquiries or complaints, please call HSBC's Customer Service at (02) 8858-0000 from Metro Manila, +1-800-1-888-8555 PLDT domestic toll-free, (02)7976-8000 from overseas, (International Access Code) + 800-100-85-800 international toll-free for selected countries/regions, or send an email to hsbc@hsbc.com.ph.If you want to find out more about HSBC's customer feedback procedures, please … Please note that you can't use the service to open an investment account or apply for a credit card or cheque book, but you can do these things at our branches, or using online banking, or at an ATM. We're here to help. As soon as you're done with Personal Internet Banking registration, you'll be able to access your account using the app or online banking. In Canada Face ID any time but the application the total market value of stock holdings and then.! Where HSBC opened a branch in 1948 through Chat or Apple business Chat us urgent Banking instructions or report... 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